At VOLTURE, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website www.volture.co.za (the “Site”) or purchase our products.
By using our Site, you agree to the practices described below.
We collect different types of personal information depending on how you interact with our Site.
When you create an account, place an order, or contact us, we may collect:
Contact Information:
Full name
Email address
Phone number
Postal address
Billing & Shipping Information:
Billing address
Delivery address
VAT number (if applicable)
Account Information:
Username
Password (encrypted)
Order Information:
Products purchased
Order value
Order date & time
Payment confirmation
Communication Information:
Messages or inquiries sent to our customer service team
When you browse our Site, we may automatically collect:
Technical Data:
IP address
Device type
Browser type
Operating system
Usage Data:
Pages viewed
Time spent on pages
Products viewed
Click behavior
Referral source
Cookies & Similar Technologies:
Used to operate the Site, personalize your experience, analyze performance, and support marketing measurement.
We do not store or process your payment card details.
All payments are processed securely by PayFast.
You can view their privacy policy here: www.payfast.co.za/privacy-policy
We use your personal information for purposes including:
Processing your purchases
Shipping your orders
Sending confirmations and tracking updates
Handling returns and refunds
Responding to inquiries
Providing assistance
Resolving issues
Creating and managing your account
Saving your preferences
Sending transactional notifications
Providing service announcements
Sending updates, promotions, and newsletters
Offering personalized product recommendations
Analyzing usage patterns
Enhancing site performance
Fixing technical issues
Preventing fraud
Complying with legal requirements
Protecting users and company property
We use advertising and measurement tools provided by partners such as:
Meta (Facebook/Instagram)
Google (Ads & Analytics)
Klaviyo (email & conversion analytics)
These technologies may collect or receive data such as:
Pages viewed
Items added to cart
Orders placed
IP address, device data, cookies
(With consent) hashed email for measurement and attribution
This helps us:
Measure ad performance
Detect fraud
Improve targeting
Build custom audiences
These tools rely on your cookie consent. You can change or withdraw your consent anytime via “Cookie Preferences” on the Site.
We use cookies for:
Website operation
Shopping cart
Login sessions
Google Analytics
Meta Pixel
Klaviyo web tracking
Showing relevant content
Improving product recommendations
You may disable cookies through your browser, but essential functions may be affected.
We implement strong technical and organizational measures, including:
SSL/TLS encryption
Firewall protection
Secure servers
Regular security updates
Limited employee access
Confidentiality agreements
We do not store financial information. PayFast handles all payment security using PCI-DSS compliant systems.
Under South African POPIA laws, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion (unless required for legal reasons)
Object to processing for marketing
Restrict processing
Data portability
File a complaint with the Information Regulator
To exercise any rights, contact us at:
derick@volture.co.za
kian@volture.co.za
We keep your data only as long as necessary:
Account data: while your account is active
Order data: 5 years (for tax and legal compliance)
Marketing data: until you unsubscribe
Analytics data: anonymized after 2 years
We may update this Privacy Policy occasionally.
Updates take effect upon posting, and significant changes may be communicated through email or on-site notices.
Phone: +27 012 804 1607
Email: derick@volture.co.za or kian@volture.co.za
Address: 5 Ghaap St, Pretoria, Gauteng 0054, South Africa
Support Hours:
Monday to Friday: 07:30 – 16:30
Monday to Friday: 07:30 – 14:00
