Terms and Conditions

Last Updated: 09 April 2026

1. Introduction

Welcome to VOLTURE (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website [www.volture.co.za] and the purchase of products from our online store.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Definitions

  • “Customer,” “You,” “Your” refers to the person accessing our website and purchasing products.
  • “We,” “Us,” “Our” refers to VOLTURE.
  • “Products” refers to the goods available for purchase on our website.
  • “Services” refers to the services we provide, including order fulfillment and delivery.
  • “Website” refers to [www.volture.co.za].

3. Company Information

Company Name: VOLTURE (PTY) LTD
 Trading As: VOLTURE
Registration Number: 2025/333061/07
 Physical Address: 5 GHAAP STREET, N4 GATEWAY INDUSTRIAL PARK, PRETORIA, 0184, SOUTH AFRICA
 Email: derick@volture.co.za or kian@volture.co.za

4. Products and Pricing

4.1 Product Information

  • We make every effort to display our products accurately, including descriptions, images, and specifications.
  • Colors and images may vary slightly due to monitor settings and photography.
  • We reserve the right to correct any errors in product descriptions or pricing.

4.2 Pricing

  • All prices are displayed in South African Rands (ZAR) and include VAT where applicable.
  • Prices are subject to change without notice.
  • The price charged will be the price displayed at the time of your order.
  • Shipping costs are additional and calculated at checkout.

4.3 Product Availability

  • All products are subject to availability.
  • If a product becomes unavailable after you place an order, we will contact you within [48 HOURS] to offer a refund or alternative product.

5. Ordering Process

5.1 Placing an Order

  • To place an order, add products to your cart and proceed to checkout.
  • You must provide accurate and complete information, including delivery address and contact details.
  • By placing an order, you are making an offer to purchase the products.

5.2 Order Confirmation

  • Once you complete payment, you will receive an order confirmation email with your order details and invoice.
  • This email confirms that we have received your order, not that your order has been accepted.
  • We reserve the right to refuse or cancel any order at our discretion.

5.3 Order Acceptance

  • A contract between you and us is formed when we dispatch your order and send you a shipping confirmation email.

6. Payment

6.1 Payment Methods

  • We accept payment via PayFast, which supports credit cards, debit cards, and instant EFT.
  • All payments are processed securely through PayFast’s payment gateway.

6.2 Payment Security

  • We do not store your card details on our servers.
  • All payment information is encrypted and processed by PayFast.

6.3 Payment Confirmation

  • Your order will only be processed once payment has been confirmed.
  • If payment fails, your order will not be processed.

6.4 Pricing Errors

  • If we discover a pricing error after you place an order, we will contact you to inform you of the correct price.
  • You may choose to proceed with the order at the correct price or cancel the order for a full refund.

7. Delivery and Shipping

Please refer to our separate Delivery & Returns Policy for detailed information about shipping times, costs, and procedures.

Summary:

  • Delivery timeframes: [1-3 BUSINESS DAYS] within South Africa
  • Shipping costs calculated at checkout
  • ARAMEX 
  • You will receive tracking information once your order ships

8. Returns and Refunds

Please refer to our separate Delivery & Returns Policy for detailed information about returns, exchanges, and refunds.

Summary:

  • You have 7 from delivery to return items
  • Items must be unused, in original packaging
  • Certain items may not be eligible for return 
  • Refunds processed within 10 business days

9. Warranties and Disclaimers

9.1 Product Warranties

  • All products come with the warranties provided by the manufacturer.
  • We are not responsible for manufacturer warranties unless otherwise stated.
  • Faulty products may be returned in accordance with our Returns Policy.

9.2 Disclaimer

  • Our website and products are provided “as is” without any warranties, express or implied.
  • We do not warrant that our website will be uninterrupted, error-free, or virus-free.
  • We are not liable for any loss or damage arising from your use of our website or products, except where required by law.

9.3 Limitation of Liability

  • To the maximum extent permitted by law, our total liability to you for any claims arising from your use of our website or purchase of products shall not exceed the amount you paid for the products.
  • We are not liable for indirect, consequential, or special damages.

10. Intellectual Property

10.1 Ownership

  • All content on our website, including text, images, logos, graphics, and designs, is owned by us or our licensors.
  • You may not copy, reproduce, distribute, or create derivative works without our written permission.

10.2 Trademarks

  • VOLTURE and our logo are trademarks of VOLTURE.
  • You may not use our trademarks without our prior written consent.

11. User Conduct

You agree NOT to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses or malicious code
  • Impersonate any person or entity
  • Interfere with other users’ use of our website
  • Scrape, copy, or download content without permission

12. Privacy and Data Protection

12.1 Personal Information

  • We collect and process your personal information in accordance with our Privacy Policy.
  • By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

12.2 Protection of Personal Information Act (POPIA)

  • We comply with South Africa’s Protection of Personal Information Act (POPIA).
  • Your personal information is processed lawfully, fairly, and transparently.

13. Customer Accounts

13.1 Account Creation

  • You may create an account to track orders and speed up checkout.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must notify us immediately of any unauthorized use of your account.

13.2 Account Termination

  • We reserve the right to suspend or terminate your account at our discretion if you violate these Terms.

14. Communication

14.1 Electronic Communications

  • By using our website, you consent to receive electronic communications from us.
  • These communications may include order confirmations, shipping notifications, and promotional emails.

14.2 Opt-Out

  • You may opt out of promotional emails by clicking “unsubscribe” in any marketing email.
  • You cannot opt out of transactional emails related to your orders.

15. Dispute Resolution

15.1 Complaints

  • If you have a complaint, please contact us at derick@volture.co.za and kian@volture.co.za.
  • We will attempt to resolve all complaints within 10 business days.

15.2 Governing Law

  • These Terms and Conditions are governed by the laws of the Republic of South Africa.
  • Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

15.3 Consumer Protection Act

  • Nothing in these Terms limits your rights under the South African Consumer Protection Act, 2008.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Labour strikes or disputes
  • Government actions or regulations
  • Power outages or technical failures
  • Courier or transportation delays

17. Changes to Terms and Conditions

17.1 Modifications

  • We reserve the right to modify these Terms and Conditions at any time.
  • Changes will be effective immediately upon posting on our website.
  • Your continued use of our website after changes constitutes acceptance of the modified Terms.

17.2 Notification

  • We will update the “Last Updated” date at the top of this page when changes are made.
  • Significant changes may be communicated via email or website notification.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Delivery & Returns Policy, constitute the entire agreement between you and us regarding your use of our website and purchase of products.

20. Contact Us

Phone: +27 012 804 1607
Email: derick@volture.co.za or kian@volture.co.za
Address: 5 Ghaap St, N4 Gateway Industrial Park, Pretoria, 0184, South Africa